·         We can print up to 3000mm wide in one piece for PVC Banners (Hyperlink to Banner Printing), Mesh Banners (Hyperlink to Mesh PVC Banners) and all of our Fabrics (Hyperlink to Fabric Printing).

·         For Vinyl Printing (Hyperlink to Vinyl Printing), the maximum width tends to be 1500mm. This is an industry standard and most manufacturers only supply rolls in 1372mm or 1600mm. We advise checking the ‘Technical’ tab for each Vinyl to see what the maximum is for that specific product.

Yes. Any product which has a Custom Size Calculator will enable you to order your printing in virtually any size.

Yes. All products with a custom size calculator have been programmed to provide BOTH Size and Bulk Discounts. The bigger your graphic and the more you order, the lower your metre squared price.

Recommended on any banner to be displayed outdoors, a hemmed edge is where we add 25mm of additional material around all 4 sides of the banner that is folded over and then heat welded or taped around the back. The benefits of a hemmed edge are:

• Stronger banner that is less likely to tear along the edges.
• Double layer of grip for eyelets, meaning they are less likely to rip out.
• Does not affect the overall finish size of the banner.

A reinforced hem is where nylon webbing, similar to that of seatbelt material, is heat welded inside the standard hemmed edge. It gives the banner added strength and further increases its durability.

A reinforced hem is generally advised for exposed outdoor banners larger than 10 square metres.

A Clean cut edge simply means the material will be trimmed to size with no additional finishing. Recommended for indoor use only.

An eyelet is a small metal ring that is punched around the edge of a PVC or Fabric banner to assist with hanging or affixing a banner. 

As standard, eyelets are positioned approximately every 500mm on all four sides. approximately 25mm from the edge. When creating artwork for a banner with eyelets, please do not place any critically viewable content (text, logo's etc.) closer than 40mm from the edge of the finished size, otherwise this information may be lost. 

If you select pole pocket finishing, we will add material to your banner, which is then looped and welded around the back to create a pocket that allows a pole or cable to slide through, that makes it easier to hang or suspend your PVC or Fabric Banner or Backdrop. 

Pole pockets as standard are as standard placed at the both the top and bottom. The top pocket assists with hanging your banner and the bottom pocket can be used to weigh down the banner and add some tension. This will reduce creases and give your banner a more solid, tensioned appearance. If you require alternative placement for you pole pockets, please contact us.

Pole pockets are available in 50mm, 100mm and 150mm. These size are based on the flat size of the pocket, which will be slightly smaller when opened up.

·        50mm flat pockets are ideal for a wire or cable

·        100mm flat pockets are ideal for a 30mm Dowel

·        150mm flat pockets are ideal for a standard 2inch scaffolding tube

IMPORTANT! It is important that your artwork is set up correctly pole pockets, which is why we have created a handy POLE POCKET GUIDE to assist you in doing so.

A Contour Cut is when a graphic is printed and cut to a custom shape. Want to know more? Please see our GUIDE TO CONTOUR CUTTING, which also explains how to set up artwork that needs to be Contour Cut.

A Contour Cut is when a graphic is printed and cut to a custom shape. Want to know more? Please see our GUIDE TO CONTOUR CUTTING, which also explains how to set up artwork that needs to be Contour Cut.

Yes; Handling and Installing Large Format Graphics can be tricky for those with little or no experience. Take advantage of our nationwide network of skilled and experienced installers, who are able to take care of all signage and graphic installations for our customers, no matter the size. Please call or email and one of our representatives will be happy to provide a no obligation quote for your project.

Yes of course. After all, we are the experts when it comes to Visual Marketing & Display Solutions. Simply give us a call and one of our fully trained sales team will assist in identifying the solution that best meets your needs and objectives. 

Yes. Our website prices are extremely competitive, however, if you find a genuine like for like product from another supplier, please call us on 0116 4030015. We will, where possible, beat or match the price. 

Yes. You can save up to 40% per unit or item when ordering multiple quantities.

Most of our templates have been specifically designed and set-up to communicate directly with our Printers software. To ensure your artwork can pass through our printing and finishing processes with minimal intervention, we recommend downloading and using one of our product templates for Displays and Event & Exhibition products.

We are currently updating all templates. Our Green templates have been set up with

·         One Artboard – All instructions are now on one artboard for simplicity

·         Numbered Checklist – to assist you in creating perfect print ready artwork

·         Labelled Layers – clearly indicate the areas to place your artwork within

All of our templates are compatible with Adobe Creative Suite.

Please create artwork on the ‘Artwork’ Layer in CMYK mode only. Leave other layers as there are and DO NOT delete – if you go to layers, you will see all the layers.

We also recommend downloading or printing the artwork guidelines 

All of our visual marketing and display solutions have been handpicked for their ease of assembly. You can download the ‘User Assembly Instructions’ from the ‘Templates and Downloads’ tab for each product. Alternatively, you can watch the ‘How to’, which can be found on the video tab or on our YouTube Channel: https://www.youtube.com/channel/UCI1mlG8Kdw8Vh35swEsYHdg?view_as=subscriber

Yes. However, currently, this service is only available for our non-self-build products which include our range of Retail Lightboxes, Modular Event and Exhibition Displays, and Custom Build Stands.
If this is something you require, Please contact us for a quotation. 

No. If VAT is applicable to your product(s), you will see this in the VAT column of your order’s basket summary.
For further details on VAT, including exemptions and conditions for exemptions, visit our dedicated VAT information page.

We accept all major Credit and Debit Cards; Including Mastercard, Visa, Visa Debit, Vis Electron and American Express. Alternatively, you can pay via BACS transfer or PayPal.

Yes

We recommend using Adobe Creative Suite to create your artwork. All of our downloadable templates are compatible with the following:

o   Adobe Illustrator

o   Adobe Photoshop

o   Adobe InDesign

Not to worry, you can use free online design software such as Canva (hyperlink to canva.com), which has been developed specifically for those without the skill or access to Adobe Creative Suite.  Whether you’re creating business cards or flyers, there are thousands of professionally-designed ready-made templates to choose from all of which can be customised to your hearts content. Better still, Canva also gives you access to millions of high quality, high-resolution stock images, suitable for print.

We do however, advise that you select ‘show print bleed’ and have the bleed area filled accordingly before saving your design.

(image)

Once you’ve created your design and sized it accordingly, simply download the design and select ‘PDF Print’ and tick the box ‘Crop Marks and Bleed’.

(image)

o   Although we have a very capable artwork team in the studio, we do not tend to offer an artwork design service. We keep our standards high by running a well-oiled machine that takes in print-ready artwork, printing it & finishing it to the highest standards in the shortest amount of time.  We feel that involving ourselves in artwork design dilutes our capabilities significantly. Let's play to our strengths, printing & finishing your work.

o   However, we work with a number of graphic designers and design agencies, all of whom are tried and trusted by us to design ‘print ready artwork’. If you would like us to put you in touch, please email [email protected]. One of our team will be happy to pass on their details.

o   Alternatively, use free online design software such as Canva (hyperlink to canva.com), which allows you to export at the “High Quality Print” setting.

Yes. Every piece of artwork you send to us is checked by our artwork experts in the studio. During this process, we will check your file to ensure it is “Print Ready”. If somethings not quite right, we’ll tell you and we won’t send anything to print until you’re 100% happy with it. It is important to note that our ‘Artwork Checking Service’ is only for ensuring your artwork has been “Set-up” correctly and does not include checking content for grammar and spelling.

All of our Delivery lead times are dependent on you providing print ready artwork set up to the correct specifications for the item you order before 3pm UK time (before 1pm UK time for ‘Next Day Products’) on the day of purchase. If there are any issues with Artwork that are not resolved before the 3pm (or 1pm) cut off, there will be an additional 1 working day added to the delivery lead time and so forth for every UK 3pm (or UK 1pm) cut off point that is missed thereafter.

1.       Download and follow our product templates to avoid any delays. 

2.       Run your artwork through the ‘Artwork Guideline & Checklist’ which can be found in the tab for each product.

We require all artwork be created and supplied in CMYK only. If you are unsure how to do this, we have created a handy guide which details everything you need to know about CMYK and the Use of Colour.

COLOUR GUIDE

We do not currently offer Pantone Printing services online. Please supply Artwork in CMYK only. Files provided with any pantone references will be converted to the closest matching CMYK values.  Please note that in our experience 

We as printers need a buffer to account for any movement during trimming. The safe zone is the “buffer” inside the trimmed or finished size. The safe zone should be free of any critically viewable information i.e. text or logo’s. Any critically viewable information sitting in the safe zone is considered ‘at risk’ of being trimmed off. 

Trimming isn’t exact – no guillotine or cutting machine can trim exactly along the cutting edge. We as printers need bleed as a buffer zone to account for any movement during trimming.  Bleed is the area outside of the trimmed or finished size that helps us to make sure there are no unwanted white borders left over after trimming. 

If you want your artwork to extend to the edge of the page when trimmed, you will need to extend your design to fill the bleed area. We recommend you use the background image or colour. This area will be trimmed from your final document to eliminate any unwanted borders.

For more information, please see our BLEED GUIDE

Resolution is a measure used to describe the sharpness and clarity of an image or picture.

Resolution is essentially the number of dots or pixels per square inch that make up an image – termed DPI and PPI. Generally speaking, the higher the density of dots/pixels in each square inch, the higher the image quality and the better it will print.

The most common reason behind a low resolution is because search engines e.g. Google, have been used to search for images. Almost all of the images you find on the internet are ‘raster images’. Often these files are saved as low resolutions and are not suitable for enlargement or print reproduction.  

You can source high quality images from stock image sites such as Canva (hyperlink to Canva.com), Shutterstock (hyperlink to https://www.shutterstock.com) or Envato (hyperlink to https://elements.envato.com)

Whilst Photographs are a great way to make the potential customers aware of your products, locations and services in action, it is important to plan accordingly and ensure you are obtaining the highest quality and highest resolution images. To do that, do not overlook capturing images in RAW or keeping your ISO low, using a fast lens (preferably a prime lens) and working in well-lit areas. Please also make sure that the resolution of your images meets the minimum criteria for the product you have chosen and/or purchased.

For more information, please see our RESOLUTION GUIDE

No, technically this is not possible. This will have to be done either by the graphic designer who created the artwork and/or in the design software that you have used to create the design.

There are two options. You could either pay to have a new design professionally made or could print the artwork ‘as is’. We would not recommend printing artwork that does not meet at least the minimum criteria

We recommend the following file types:

o   High Quality PDF

o   PDF/X-1a:2001

o   Press Ready PDF

o   EPS

Alternatively, we accept the following software generated file formats:

·         Photoshop .PSD or .TIFF. - Include all layers, paths, channels, links and fonts. All PSD and TIFF files must be flattened.

·         Illustrator .AI - Convert all text to outlines, include and supply all linked images or alternatively embed them (embedding them will increase file size)

·         We also accept JPEG’s. JPEG's are often useful if you need to send us a flattened Photoshop file at full print size. However, please note, as JPEG's use only bitmap information they are not suitable for enlargement. 

For most products, you can upload and approve your artwork through the website. Please note, files must be no larger than 10Mb to use this function.

1.       Choose your product and customisation options

2.       Click add to basket

3.       If you wish to continue shopping, your items will be held in the basket for 1 hour

4.       Once you have finished shopping, complete your order and checkout

5.       You’ll be prompted to upload your artwork for each item in your basket

Alternatively, you can email artwork to [email protected]. Please note, files must be no larger than 25Mb to use this function.

1.       Choose your product(s) and customisation options

2.       Click add to basket

3.       Complete your order and checkout

4.       When prompted to upload artwork ‘Select Upload Later’.

5.       Email your artwork to [email protected] quoting your order reference number in the subject line of the email. If you have multiple products, please ensure each artwork corresponds to the relevant product.

If your file is extremely large (over 25Mb), you will need to use a file-sharing service such as WeTransfer

1.       Choose your product(s) and customisation options

2.       Click add to basket

3.       Complete your order and checkout

4.       When prompted to upload artwork ‘Select Upload Later’.

5.       Use WeTransfer to send your artwork to [email protected] quoting your order reference number in the message box. If you have multiple products, please ensure each artwork is named correctly so that we can identify it as the artwork for a specific product.

If your artwork won’t upload, one of our tips is to try and upload it using Google Chrome, or using a private browser window.

If you’re still having trouble, feel free to contact us

Common reasons why your artwork won’t upload:

• File size over 20MB
• File type (we recommend PDF)
• Special characters in the file name (e.g. &)

Delivery is included on all product. We offer 4 ‘Prices & Estimate Delivery Dates’ on our website; Relaxed, Regular, Rapid and Next Working Day. The prices shown underneath each one includes both production and delivery to Mainland UK only. 

Dependent on the product purchased, we use APC, DPD and DHL courier services to deliver our completed jobs Nationwide. As standard, delivery times are between 8am and 6pm.

If you need a dedicated vehicle, we also use Speedel, a same-day courier that can carry your goods nationwide. Please contact us for a quotation.

Our website will provide you with an estimated delivery date based on:

1.       The product selected

2.       The time of your order

3.       The lead time selected i.e. Relaxed, Regular, Rapid or Next Working day

4.       On the assumption we will receive print ready artwork before the cut-off point, which is 3pm UK for Relaxed, Regular and Rapid and 1pm UK for Next Working Day.

 PLEASE NOTE: As standard, all completed jobs are dispatched on a next working day delivery. Although next working day delivery services are 95% successful, this is not a guaranteed service. We cannot and will not accept any liability for costs arising due to delayed or lost consignments.

We are quite a flexible outfit. We always look to accommodate our customers’ needs. If you need a faster than usual turnaround time than offered on our website, let us know and we will do our very best to achieve this.

As standard, all Deliveries take place between 8am and 6pm.

We can however, upon request, arrange for a timed delivery service, which includes Pre-12AM, Pre-10AM & Pre 9AM. Please contact us for a quotation or to upgrade the delivery on your order.

In short, Yes. However, this is not an option available online and is only applicable for those whose Job(s) Estimated Delivery Date, at the time of order, is Monday. Please contact us for a quotation or to upgrade the delivery on your order. Please note, because Saturday delivery isn’t available on all products, it is best to contact us before placing your order.

Yes, we do offer next working day delivery. This is currently limited to small format products only with limited run lengths and finishing options. Our Next Working Day service is based on the assumption that we will receive both your order and ‘print ready artwork’ before the cut-off point, which is 1pm UK for Next Working Day products.

If there are any issues with your order or artwork that are not resolved before the UK 1pm cut off, there will be an additional 1 working day added to estimated delivery date and so forth for every UK 1pm cut off point that is missed thereafter. We advise strongly, that you take advantage of our product templates and specifications, which can be found in the “Template” tab of each product to reduce and/or minimize any delays caused by artwork.

Our Next Working Day service is dependent upon production volumes. To ensure we meet our target of delivering 95% of all jobs on time, we may remove or suspend some or all of our Next Working Day products from time to time.

You can see all the products available for same day dispatch here; (place the Next Working Day Products URL)

We can change the delivery address up to the point the delivery label is produced for the courier. Generally speaking, if you contact us on the same day that you placed an order, we can change the delivery address.

If your order has already been dispatched, we can get in contact with the relevant courier directly to make this change. However, this will incur an extra working day for delivery.

Once your order is dispatched, you will receive an email containing tracking details.

In short, Yes. We use a range of courier companies to deliver all of the products offered on our website. Most couriers will require a signature on delivery termed  POD - “Proof of Delivery”, which confirms the date and time of delivery and also that the goods have been received in good condition.

If you’ve placed an order but are unsure of whether someone will be available to sign for your delivery, please contact us. We can request that the courier “leaves in safe place” or “Delivers to a neighbor”. Please note this is at the discretion of the couriers’ delivery driver. We cannot and will not accept any liability for costs arising due to delayed or lost consignments.

IMPORTANT: Whilst we carefully package every order as best as we can, damage can still happen whilst in transit. In the rare event that your goods are delivered damaged or faulty, please sign for them as ‘damaged’. See “My goods are damaged, what do I do? 

If no-one is available to sign for your delivery, the courier will usually leave a card to say that a delivery was attempted. The Parcel will then be taken to your local depot. The card will detail how to either re-arrange delivery or collect for the depot. Generally speaking, deliveries are usually re-attempted the next working day.

Depending on the courier, the delivery may be re-attempted two or three times before the parcel would eventually be returned to us. We can then arrange to re-dispatch the parcel to the same or alternative address. However, you will be charged for the additional carriage. 

Firstly, we apologize for this inconvenience. Secondly, In the rare event that your goods are delivered damaged or faulty, please sign for them as ‘damaged’.

We would appreciate if you could take photographs or a short video of the damage and email them to [email protected] so that we can look into this for you.

Please note, all damages must be reported to us within 24 Hours of delivery

In the unlikely event that your goods arrive faulty or with a manufacturing defect please contact us within 14 days of purchase to claim a refund or an exchange. We will pay for the cost of returning faulty goods and delivering a replacement.